Privacy Policy

B2ALABS Technologies ("B2ALABS," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-native API management platform and related services (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, job title, and billing information when you create an account.
• Communications: Information you provide when contacting us, including support requests and demo bookings.
• API Data: Configuration data, API specifications, and metadata you upload to our platform.
• Payment Information: Payment card details processed through our secure payment processors (Stripe).

1.2 Information Collected Automatically

• Usage Data: API calls, feature usage, performance metrics, and interaction patterns.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies and Tracking: We use cookies and similar technologies for analytics and service improvement.

2. How We Use Your Information

We use collected information for the following purposes:

• Providing, maintaining, and improving our Services
• Processing transactions and sending related information
• Sending technical notices, updates, security alerts, and support messages
• Responding to your comments, questions, and requests
• Analyzing usage patterns to improve user experience
• Detecting, preventing, and addressing technical issues or fraud
• Complying with legal obligations

3. AI and Machine Learning

Our AI-native platform uses machine learning to provide intelligent features such as anomaly detection, predictive analytics, and automated testing. We process your API data to:

• Provide AI-powered insights and recommendations specific to your usage
• Improve our AI models using aggregated, anonymized data
• Detect security threats and performance issues automatically

Important: We do not use your proprietary API data or business logic to train general-purpose AI models that would benefit other customers. Your data remains isolated and secure.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third-party vendors who perform services on our behalf (hosting, analytics, payment processing).
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Legal Requirements: When required by law or to protect our rights and safety.
• With Your Consent: When you explicitly authorize sharing.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures to protect your data:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and vulnerability assessments
• Role-based access controls and multi-factor authentication
• Secure infrastructure with 24/7 monitoring

6. Data Retention

We retain your information for as long as your account is active or as needed to provide services. Upon account deletion, we will delete or anonymize your data within 90 days, except where required by law or legitimate business purposes.

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Portability: Receive your data in a structured, machine-readable format
• Restriction: Limit how we process your data
• Objection: Object to processing based on legitimate interests
• Opt-Out: Opt out of marketing communications at any time

To exercise these rights, contact us at privacy@b2alabs.com.

8. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards through Standard Contractual Clauses (SCCs) and other approved mechanisms.

9. Children's Privacy

Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or through our Services. Your continued use constitutes acceptance of the updated policy.

11. Contact Us

For privacy-related inquiries:

B2ALABS Technologies
Email: privacy@b2alabs.com
General Support: support@b2alabs.com